Question 1 (Marks: 20) Read the scenario below and answer the questions that follow: After operating her dry-cleaning business, Clean and Sparkling, in the suburbs of Pretoria for three years, Mandy feels ready to expand to other parts of Gauteng, with the intention to go national over the long-term. The call-and-collect service she added during the Covid-19 lockdown, had catapulted her business to unexpected heights and the business is now a formidable player in the area. Being an accountant by profession, she realises that she will need to learn a bit more about business before she embarks on this expansion. Mandy's major concern is that she is not learned enough in matters of business strategy, and even though she has managed to get the basics right in the past three years, she does not want to take unnecessary large-scale risks, while on the other hand, she does not want to miss out on significant growth opportunities. Q.1.1 Analyse any three resources, as a component of the internal business (12) environment, that Clean and Sparkling will need to utilise to deliver goods to customers effectively and efficiently. Note: you are required to identify the resources and then relate each to Clean and Sparkling. Q.1.2 Differentiate between corporate strategy and business strategy with the use of (8) practical examples related to the Clean and Sparkling dry-cleaning business. Note: you are required to provide a brief paraphrased overview of the different strategies before providing an example for each. Q The independent Institute of Education (Pty) Ltd 2023 Page 3 of 6 Question 2 (Marks: 20) Read the scenario below and answer the questions that follow: Well-Designed is a kiddies clothing company, based in the Northern Cape, South Africa. They design their products locally and send those designs and quantities per item to a manufacturer in China, who produces and sends the products to South Africa for Well-designed to distribute. The business has been expanding steadily in the last five years, but more significantly in the last two years, since they have started selling some of their products in Botswana and Lesotho, through retailers there. They have recently partnered with a Zimbabwean retailer, who has given a year's worth of orders, for a wide range of products. Q.2.1 Contrast between the weighted moving average or customer surveys as a (10) forecasting tool and make a justified recommendation on the best choice for WellDesigned. Note: you are required to provide a paraphrased overview of each method, make a choice and provide at least two application points to support your choice in forecasting method. Q.2.2 Examine how procurement can significantly affect the profitability of a business (10) and the multiplier effect of purchasing cost savings, in relation to Well-Designed. Note: you are required to provide a paraphrased overview of each concept before relating each to Well-Designed. Have Wings Based in Vilakazi Street, Orlando West, Soweto, Have Wings regards themselves as "a taste sensation". Their restaurant and take-away outlet specialises in a variety of flavoured chicken wings, with nutritious sides, complimented with unique sauces, according to their website. They also proclaim the following on their website: "Chicken wings have fast become an international snack food sensation and at Have Wings, we have selected our favourite flavours from around the world to give you 5 mouth-watering options, Hot \& Smokey, Extra Hot \& Smokey, Sweet \& Sticky, Oriental, Lemon \& Coriander." "Our wings go through a triple cooked process, prepared freshly every day, and finished off for you on the flame grill to order. This process not only ensures the wings are beautifully moist but that each wing is thoroughly cooked, drained of excess fat and packed to brim with our secret flavours which are unmistakably the yummiest \#Wings ever." "Dips: Although our wings are more than juicy and filled with our delicious flavours, you can make a selection from 3 different dips - Spicy Mayo, Creamy Ranch, Blue Cheese and a good old Fiery Hot Hot Hot sauce". "Sides: Our sides have been perfectly created to offer you a healthy tasty alternative, all our sides are fresh and light and can be ordered with a combo or on their own". Adapted from Source: Have Wings. 2017. About Us. [Online]. Available at: https://www. havewings.co.2a/about.html [Accessed 13 April 2023]. Effective and efficient operations management will be seen in meeting customer requirements and in the management of inventory. Inventory exists to satisfy customer needs, therefore operations needs to ensure that their inventory strategy, policy and management delivers exactly that. Write an essay of 800 - 1200 words, in which you analyse how Have Wings can ensure efficient operations and effective inventory management. o The independent institute of Education (Pty) Ltd 2023 Page 5 of 6 22;23;24 2023 Your discussion should include but is not limited to: - Analyse the view that an effective inventory management system is premised upon the principles of accurate demand forecasting and keeping accurate records of inventory in relation to Have Wings. - Note: You are required to paraphrase your understanding of the theoretical concept before you apply it to Have Wings. More marks will be awarded for the quality of your paraphrasing