Question 1 (Marks: 55) Consider the following scenario and then answer the questions that follow. You own and run a coffee shop selling a wide range of speciality coffees, pastries and light meals. The shop is located at a busy shopping centre. There is a self-service take-away window and a sit- down full-service section. In answering the questions below, consider the following: Maintain a balance between theory and application; All theory must be referenced from the textbook and other credible sources; You are required to paraphrase and explain concepts in your own words, with references. Q.1.1 Identify and discuss the process type your operation would be classified as. Q.1.2 Defend your decision to use job shadowing as an employee development method for (10) one of the jobs in your coffee shop. Q.1.3 Suggest a suitable sales promotion as part of your marketing communication for the (10) coffee shop. Q.1.4 Identify and discuss two types of operations process failures your coffee shop may (10) encounter. Q.1.5Analyse the inputs to your operations transformation process.