Question 1: Match 1, 2, 3, 4, and 5 with the following statements (a, b, c, d, and e).

1. Strategy and Service Design
2. Responsiveness and Resourcing
3. Supply Chain Management
4. Performance Management and Measurement
5. Improvement

1. The coordination of all parties involved in producing outcomes that meet a customer's requirement.
   1. ANSWER -- ?
2. To apply analytical rigor based on observed performance metrics to improve budgetary or performance efficiency, performance effectiveness, quality or customer satisfaction.
   1. ANSWER -- ?
3. To develop outcome-oriented goals and improve mission effectiveness, productivity, and customer satisfaction.
   1. ANSWER -- ?
4. To ensure the organization has adequate resources to meet the public's expectations.
   1. ANSWER -- ?
5. To help assess the present situation and make decisions that increases the quality of provided services.
   1. ANSWER -- ?