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Unlike judges and arbitrators, mediators do not render opinions or judge right and wrong.

Select one:

a. False

b. True

Question2

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Negotiation associated with win-win bargaining is

Select one:

a. distributive

b. both of these

c. neither of these

d. integrative

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Facilitating integrative bargaining can be accomplished through

Select one:

a. separating the people from the problem

b. finding underlying interests

c. neither of these

d. both of these

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To obtain a win-win outcome it is necessary to understand both your own beliefs, values and objectives and those of the other party.

Select one:

a. false

b. true

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Distributive bargaining is also known as

Select one:

a. all of these

b. zero-sum

c. claiming value

d. competitive

Question6

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Usually people will generate a number of sometimes-novel alternatives in caucus and will make complimentary proposals.

Select one:

a. false

b. true

Question7

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Ways to create joint gains include

Select one:

a. all of these

b. logrolling

c. cost-cutting

d. broadening the pie

Question8

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The purpose of shuttle diplomacy is to

Select one:

a. all of these

b. extract counter-proposals

c. narrow issues

d. exchange proposals

Question9

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Like judges and arbitrators, mediators strive to remain impartial and neutral.

Select one:

a. false

b. true

Question10

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Integrative bargaining is also known as

Select one:

a. creating value

b. all of these

c. collaborative

d. win-win

Question11

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Negotiation associated with the win-lose bargaining is

Select one:

a. integrative

b. distributive

c. neither of these

d. both of these

Question12

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Sometimes, during the private meetings, one or both people show

Select one:

a. neither of these

b. that they are very reluctant to offer to do anything that the other side needs

c. that they will not accept anything that the other side is willing to give

d. both of these

Question13

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Skills that support negotiation success are

Select one:

a. avoiding

b. none of these

c. ignoring

d. listening

Question14

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In the negotiation stage, the mediator's style is sympathetic and he asks open-ended questions designed to educate the mediator and give the parties a forum where they could give voice to their grievances.

Select one:

a. false

b. true

Question15

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The mediator must be very clear in his/her own mind that it is up to the parties whether they settle or do not settle by mediation.

Select one:

a. false

b. true

Question16

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The key to successful negotiation is to shift the situation to a "win-win" even if it looks like a "win-lose" situation

Select one:

a. true

b. false

Question17

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In the negotiation stage the mediator

Select one:

a. becomes a more active manager of a negotiation process

b. keeps people on the task of working to resolve their disputes

c. both of these

d. neither of these

Question18

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Shuttle diplomacy consists of diplomatic negotiations carried on between parties by a mediator who travels back and forth between the disputants.

Select one:

a. true

b. false

Question19

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Dominant strategies in distributive bargaining are

Select one:

a. all of these

b. withholding

c. forcing

d. manipulation

Question20

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Shuttle diplomacy is more successful when the goal of the mediation is preserve an ongoing relationship, such as in family mediation session.

Select one:

a. false

b. true