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The purpose of the opening stage of mediation is to

Select one:

a. create safety and hope

b. brainstorm for ideas

c. persuade the participants

d. all of these

Question2

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There are ______ steps to the opening stage?

Select one:

a. 7

b. 12

c. 5

d. 10

Question3

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An agreement to mediate should be signed

Select one:

a. never

b. before beginning mediation

c. immediately following mediation

d. none of these

Question4

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An easy way for the mediator to set the agenda is to

Select one:

a. all of these

b. have another mediator draft a issue identification

c. have the parties complete and issue identification form

d. have the parties to write a list of agenda items

Question5

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A mediator's job is to act as a decision maker or legal advisor in a mediation session.

Select one:

a. true

b. false

Question6

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A mediator is all of the below except:

Select one:

a. face saver

b. agent of reality

c. therapist

d. educator

Question7

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Normalize means to

Select one:

a. both of these

b. make the parties normal

c. to make something normal

d. neither of these

Question8

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A good mediator, like a good diplomat and is

Select one:

a. pleasant and positive

b. persistent

c. polite

d. all of these

Question9

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Common ground rules in mediation cover

Select one:

a. both of these

b. interruptions

c. personal insults

d. none of these

Question10

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Seating arrangement are important in the opening stage because it helps

Select one:

a. establish rapport

b. build an environment conducive to resolution

c. both of these

d. neither of these

Question11

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Neutrality should not be discussed during the opening stage of mediation.

Select one:

a. true

b. false

Question12

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Christopher Moore, author of the Mediation Process, encourages mediators

Select one:

a. to manipulate spatial settings

b. all of these

c. to prevent conflict escalation

d. to manipulate seating arrangements

Question13

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The _____________ stage set the tone for the mediation

Select one:

a. communication

b. convening

c. closing

d. opening

Question14

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A mediator is to behave exactly like

Select one:

a. counselor

b. judge

c. none of these

d. lawyer

Question15

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A mediator's role is to

Select one:

a. evaluate each parties ability to represent their own wants

b. explore and define areas of mutual concern and potential conflict

c. provide an overview of what will happen in the mediation

d. all of these

Question16

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Common exceptions to confidentiality include:

Select one:

a. duty to report elder abuse

b. both of these

c. duty to report child abuse

d. none of these

Question17

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Two forms that should be completed during the opening stage are:

Select one:

a. settlement agreement form & agreement to mediate

b. issue identification form & agreement to mediate

c. none of these

d. settlement agreement form & issue identification form

Question18

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Building rapport during the opening stage can be accomplished by:

Select one:

a. reading mediation literature

b. completing forms

c. neither of these

d. both of these

Question19

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Ground rules are a common set of agreed standards in some process such

Select one:

a. negotiation

b. facilitation

c. all of these

d. mediation

Question20

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A caucus is a confidential private meeting where the mediator

Select one:

a. meets separately with the disputing parties

b. neither of these

c. both of these

d. meets with a group of other mediators