^{Question 1 of 25. A temporary driver's license is an acceptable form of client identification for bank product purposes. True False Mark for follow up}

^{Question 2 of 25. The act of attempting to acquire information such as user names, passwords, and credit card details by acting as a trustworthy entity in an electronic communication is called ________________. A.) Noodling B.) Spoofing C.) Phishing D.) All of the above E.) None of the above Mark for follow up}

^{Question 3 of 25. Examples of suspicious activity which you should report to Incident Management include: A.) Customer unwillingness to provide required identification B.) Identity documents which appear fraudulent C.) Customer source of income documents are suspicious D.) Information provided by the customer is inconsistent E.) All of the above Mark for follow up}

^{Question 4 of 25. The person granting another person to act on their behalf using a power of attorney is called a _______________. A.) Potentate B.) Premier C.) Principal D.) Agent E.) None of the above Mark for follow up}

^{Question 5 of 25. Ellen Riley is a District General Manager who has been contacted by the local newspaper and TV stations about the recent identity thefts that occurred at some competitor locations in town. The reporters are looking for information on what steps H&R Block takes to secure its clients' personal information. What should Ellen do? Ellen should take the interviews and answer the questions because it's a good opportunity. Ellen should refer all inquiries to Media Relations. Ellen should use the opportunity to attack our competitors. None of the above. Mark for follow up}