Question 1

Outline the differences between positive and negative workplace behaviours.

Question 2

Describe the following interpersonal skills.

Interpersonal Skill	Description
Managing emotions and reactions
Ongoing work experiences
Collaborating and working well together with others.
Clear and effective communication.
Conflict management and resolution.
Giving constructive feedback.
Networking and building relationships.

Question 3

Question	Answer
Outline the concept of interpersonal skills and their importance in personal and professional development.
Explain three (3) factors affecting the development of attitude and values in individuals.
Explain why personal motivation is key to workplace development.
Describe three (3) features of emotional intelligence that support personal development.

Question 4

Describe three personal motivations that may support workplace development.

Personal Motivation	Description

References