Question 1

Post-pandemic great resignation has caused uncertainty in the talent management an incurred the organizations' costs. Organizations are struggling to maintain their business due to this situation. Describe FOUR(4) organizations' costs of great resignation and support your answer with examples.(8 marks)

Question 2

Based on identified answer in Question 1, imagine you as the Chief Human Resources Officer of an insurance company, propose FOUR(4) action plans to improve the employer's brand in order to attract and retain talents. The action plans shall involve the employee, people or performance managers based on the human resources organizational development point of view. (8 marks)

Question 3

Change management is defined as the methods and manners in which company describes and implements change within both its external processes. Human Resources Department together with people or performance managers is responsible for the change of mindset as well as behaviors of the employee in order to achieve the objective(s). Imagine that the company is moving towards a change management process, discuss the activities and approaches to achieve positive customer experience through the following categories: (8 marks)

a.Service Turnaround Time

b.Digitalization

c.No wrong door policy; and

d.Employee - Customer Service Centric

Question 4

Change management and positive customer experience only can be achieved through a high-performance culture organization and should commence from the selection process. One of the popular approaches to getting the right talent for the right position is through a psychometric assessment tool, namely DISC. Explain the accurate personality for the following positions: (6 marks)

a.Financial Controller

b.Customer Service Executive; and

c.Sales and Marketing Officer