Question 1: Quality costs and Theory of constraints Part A Juran and Feigenbaum suggest that the costs of quality be categorised into prevention, appraisal, internal failure and external failure costs. Required Categorise each of the following costs into one of the four categories as shown in the table below: (3 marks) (a) Warranty costs (b) Packaging inspection (i) (j) (g) (f) (e) (k) (1) (c) (d) Returns resulting from poor quality Design reviews (h) Scrap Lost sales due to poor product performance Inspection of raw materials Cost of recalling defective products Downtime due to defects Supplier evaluations Reinspection after defect is corrected Complaint handling Only write the letter e.g. (a), (b), (c) etc. in providing your answers in a table as below: Cost category Prevention Appraisal Internal failure External failure Answer (z) (y), (x) etc.