question 1

question 2

Dakota Corporation has collected key performance indicators (KPls) to measure progress toward achieving its specific objectives. The following table contains the KPls and corresponding data that Dakota Corporation has collected for the past quarter KPI Goal Actual Percentage of employees with access to customer relationship database Average repair time (number of days) Sales revenue growth-core product line Employee satisfaction survey (1-5, with 1 as most satisfied) 78% 80% 1.3 $2,150,000 $2,050,000 1.1 24% 100,000 104,000 7.3 135,000 120,000 1.5 20% ROI Number of repeat customers Number of units produced per hour Number of customers 7.2 ough its strategic management planning process, Dakota Corporation has selected specific objectives for each of the four perspectives, these specific objectives are listed in the following table. Specific Objective 1. Increase sales of core product line. 2. Improve production efficiency 3. Increase number of employees with access to customer relationship database. 4. Increase number of customers 5. Improve post-sales service. 6. Increase customer retention. 7. Increase Return on Investment (ROI) 8. Improve employee morale. For Quarter Ended December 31 Goal Objective KPI Goal Actual Achieved? Financial Internal business process: and se from any dron-down list and then continue to the next question. Requirement Prepare a balanced scorecard report for Dakota Corporation. For each of the specific objectives listed, place that objective under the appropriate perspective heading in the report. Select a KPI from the list of KPls that would be appropriate to measure progress toward each objective. (There are two specific objectives for each perspective and one KPI for each of the specific objectives.) In the last column in the balanced scorecard report, select if the associated KPI goal has been achieved. (Enter in the objectives using the numbers provided in the popup. Abbreviation used: # number.) d scoredaiu contains four perspectives: financial Data Table Royal Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its pecific objectives. The following table contains the KPls and corresponding data that Royal Corporation has ollected for the past quarter KPI Goal Actual Hours of employee training provided Number of units produced per hour ROI Employee turnover rate (# of employees leaving company/total # of employees) Sales revenue growth core product line Market share percentage Number of new core products Number of repeat customers 2,375 2,425 7.2 26% 6.9 19% 6% $2,100,000 $2,150,000 17% 21 14 101,000 100,000 Print Done More Info Through its strategic management planning process, Royal Corporation has selected two specific objectives for each of the four perspectives, these specific objectives are listed in the following table. Specific Objective 1. Increase Return on Investment (ROI) 2. Develop new core products. 3. Improve employee product knowledge. 4. Increase customer retention 5. Improve production efficiency 6. Increase market share. 7. Increase sales of core product line. 8. Improve employee job satisfaction. Print Done p-down list and then continue to the next question Requirement Prepare a balanced scorecard report for Royal Corporation. For each of the specific objectives listed, place that objective under the appropriate perspective heading in the report. Select a KPI from the list of KPls that would be appropriate to measure progress towards each objective. (There are two specific objectives for each perspective and one KPI for each of the specific objectives.) In the last column in the balanced scorecard report, select if the associated KPI goal has been achieved. (Enter in the objectives using the numbers provided in the popup. Abbreviation used: # number) Print Done nd then continue to the next question. For Quarter Ended December 31 Goal Goal Internal b