Question 1 Regarding the balanced Scorecard, which of the following statements is FALSE? O If a company improves its customer measures, the improvements will ultimately have a positive effect on its financial measures. O If a company with a viable strategy enables its employees to continuously learn and expand their capabilities, it should ultimately improve its internal business process performance. O If a company improves its internal business process measures, the improvements will ultimately have a positive effect on its learning and growth performance measures. O A company's balanced Scorecard must emanate from its vision and strategy for succeeding in the marketplace. Quality improvement projects would be classified as a(n): O external failure cost. O internal failure cost. O appraisal cost. O prevention cost. If a firm is interested in improving the quality of its products, which performance measure will fall under the category, learning and growth. Percentage of reworked products. O Reduction in warranty repair costs. O Number of employees trained in quality management. O Number of customer complaints