Question 1)

Scenario A: The shop manager, Sofia, is new and is still learning the way MobileWorld works, having previously worked for a competitor. She is very good at completing the financial reports but does not seem to want to engage customers, often spending her time in the back office. You have noticed at least one young staff member, Jenny, standing around a lot, waiting to be told what to do. She smiles at customers and asks them if they need help and then directs them to one of the other two shop assistants for specific questions. She seems to know where everything is located and found products for Derek, another shop assistant, very quickly, as it seemed he didnt know where to look. Joanne, the other shop assistant seems very competent with her knowledge or contracts, as does Derek, but she seems a bit short when she speaks, and surprised that customers dont know certain aspects about the products.

Derek is friendly, and you notice several customers wait to speak with him rather than Joanne. Neither Derek nor Joanne seem interested in helping Jenny to learn.

Conduct a SWOT analysis of the MobileWorld scenario presented above. You should ensure at least 3 points per box.

SWOT analysis	Helpful to achieving success	Harmful to achieving success
Internal	Strengths	Weakness
External (environmental analysis)	Opportunities	Threats

scenario B)

You have been employed as a supervisor in a manufacturing company in a large city. The job looks very interesting. On your first day you find that 5 of your 18 staff are very negative and they tell you that management had made big changes that they dont agree with. Neither did your predecessor, who left two weeks ago.

Your manager, who is part of the senior management team, tells you that it is an exciting time in the company as a new system has just been introduced and helps everyone become more efficient, and to track job completion.

Conduct a stakeholder analysis

		Opposition			Support
		Active opponents	Passive opponents	Fence-sitters	Passive supporters	Active supporters
Stake holder power	High
	Medium
	Low