QUESTION 1:

Since the initial stages of the DIA project launch, it seems obvious that many aspects of the operating design of the airport are based on the specific needs that both airlines would require.

Then according to the text tell me in simple words why, since the beginning and more and more then after, the management way of the airlines by the DIA team contributes to increase one after one the Risk and then the cost of the new facility.

In other words, simply explain what went wrong with the Airlines and also mostly with United.

QUESTION 2:

We commonly accept that an airport is a little city with millions of passengers crossing each terminals every year. Something also very significant is that millions of luggage's are moving in a short period of time.

The Handling baggage system did represent a major nightmare for the DIA team. It seems that both DIA and BAE (the vendor) have underestimated the complexity of the equipment setup.

However, based on the text what information's do we had contributed to the failure of the systems and what other mentioned details may would have been a risk lowering factor?

1. In other words what did wrongly?
2. Why could we believe it would goes well?