Question 1. Taylor Construction builds custom homes in Dallas, Texas. Brandon Taylor knows that his future depends on the quality of the homes he builds and the service he provides to customers. Most new-customer sales arise from word-ofmouth advertising by former customers. Place an X in the appropriate columns to indicate whether the following measures are leading or lagging and nancial or non-financial indicators of Taylor Construction's financial performance: Lagging Non-Financial a. Number of customer complaints b. Employee turnover c. Net profit per house constructed f. Average labor cost per house d. Turnaround time on customer design changes e. Hours of training per employee g. Dollars invested in new equipment h. Grade (quality) of brass xtures i. Variances between budgeted and actual costs of building a house