Question 1 The Australian Consumer Law (ACL) sets out consumer rights that are called consumer guarantees. These include your rights to a repair, replacement or refund as well as compensation for damages and loss and being able to cancel a faulty service. Please discuss consumer rights and guarantees under the ACL, concerning conveyancing services and the settlement process. (as detailed as possible)

Question 2 Summarise organisational policies and procedures according to The Australian Consumer Law (ACL) guidelines for each of the following tasks conducted during the settlement process.

a. Arranging the settlement including identifying all parties to the transaction and taking all relevant actions to ensure they are ready to complete the transaction

b. Monitoring progress and Identifying and evaluating a range of contingency strategies for settlement where contractual obligations remain unfulfilled and articulating these to the client

c. Completing the conveyancing transaction

d. Conducting post-transaction procedures in accordance with legislative, regulatory and the practice's requirements