QUESTION 1 The current coronavirus (COVID-19) global health pandemic struck in December 2019, forcing the need for digitization of business activities and remote operations, which was considered a "nice to have" to immediately become a "critical to have" to survive in the ever increasingly uncertain business environment. The extreme environmental shocks caused by the COVID-19 pandemic and other global crises, has precipitated in business failures. Therefore, the survival of businesses will be largely influenced by comprehensive environmental assessment, putting in place effective management activities and managing the change. As a consultant to a group of Small and Medium Scale Enterprises (SMEs); you are required to assist them with; a) Analyzing two (2) internal and two (2) external environmental factors that can have influence on the activities of SMEs in adjusting to the pandemic. (10marks) b) The use Kotter's eight (8) stages in planned change to manage the changes for SMEs. (10marks) Giude for answering Question 1 o Mark 1 Mark ta Not 1 Mar 4 Marks Introduction Stating we internal and tea face without linkage to SML and the current I Mark 2 Make Introduction Stating the eight() eps without explanatic Shinglwe internal and email fons with poor linkage to SMEs and the current 4 Muk Stating two internal and external factors with Conclusion podlinkage to SMEs and the current rule Mark I Mark Ih Ne Starting the heps with limited explanation Concha Starting the steps with good explanations come to SME