QUESTION 1

The current coronavirus (COVID-19) global health pandemic struck in December 2019, forcing the need for

digitization of business activities and remote operations, which was considered a nice to have to immediately become a critical to have to survive in the ever increasingly uncertain business environment. The extreme environmental shocks caused by the COVID-19 pandemic and other global crises, has precipitated in business failures. Therefore, the survival of businesses will be largely influenced by comprehensive environmental assessment, putting in place effective management activities and managing the change. As a consultant to a group of Small and Medium Scale Enterprises (SMEs); you are required to assist them with;

a) Analyzing two (2) internal and two (2) external environmental factors that can have influence on the

activities of SMEs in adjusting to the pandemic.

b) The use Kotter's eight (8) stages in planned change to manage the changes for SMEs.