QUESTION $1$

There benefits from using digital tools such as live chat and chatbots for customer service. Match the customer service benefits to the digital tool with which it is most closely associated:

Benefit of Chatbots

The eervice is avelable for customers $247$

Businesses can review live session logs to identify recurring issues

Benefit of Live Chat

Logs from live session can be reviewed

Custornar reps ueing the tool can understand and respondi to context.