Question $1$: WarningPart $1$You have just refused to serve a patron a shot, as it is against your venue's House Policy to serve shots after midnight and the time is now $1$am$.$ The patron is not intoxicated but is arguing with you and asks again for you to make them a shot. You need to issue a warning to the patron, to ensure they understand the reason for that policy, and what could happen if they continue to ask for the shot to be served.In your response$$make sure to:Speak as if you are speaking to the patron $-$ answers provided outside of the roleplay will not be accepted;Use the appropriate tone of voice;Give the patron a$$WARNING; andMake attempts to defuse the situation.$..........$Question $2$: Preventing Intoxication: Early InterventionPart $2$Considering the scenario in part $1,$ explain to the patron the consequences they may face if they continue to demand service that is against House Policy.In your response$$make sure to:Speak as if you are speaking to the patron $-$ answers provided outside of the roleplay will not be accepted;Make references to what might happen to the patron if they do no not comply with the refusal to serve drinks that are against House Policy...........Question $2$: Preventing Intoxication: Early InterventionIf a patron has been drinking alcohol for three $(3)$ hours without eating or drinking anything else what two $(2)$ different alternatives to consuming alcohol might you offer to them?In your response you must talk as though you are speaking to the patron. Offer them at least two $(2)$ different alternatives.In your response$$make sure to:Speak as if you are speaking to the patron $-$ answers provided outside of the roleplay will not be accepted;Use the appropriate tone of voice; andOffer at least two $(2)$ different alternatives to drinking alcohol............Question $3$: Refusal of Service & Eviction of Emotional PatronScenarioA patron who has been drinking for a few hours approaches the bar to order another drink. You have been monitoring this patron and notice they are stumbling when they walk and are slurring their words.You have a reasonable belief that they have had too much to drink.Part $1$Demonstrate how you would refuse service to this patron.In your response$$make sure to:Speak as if you are speaking to the patron $-$ answers provided outside of the roleplay will not be accepted;Refer to supporting evidence to support your refusal; andUse the appropriate tone of voice and appear non$-$judgemental...........Part $2$The patron you have just refused service has now become aggressive and argumentative. They cannot remain on the premises but you need to prevent the situation from escalating as they are in an emotional state.Demonstrate how you would ask the patron to leave the premises without escalating the situation.In your response$$make sure to:Speak as if you are speaking to the patron $-$ answers provided outside of the roleplay will not be accepted;Clearly ask the patron to leave;Use conflict resolution skills to help the patron understand and comply;Use the appropriate tone of voice and appear non$-$judgemental; andRefrain from saying or doing anything that would escalate or anger the patron...........$$Part $3$In many cases the patron will leave without causing a fuss. However in this scenario the patron is refusing to comply and leave when asked.Demonstrate asking a non$-$compliant patron to leave the premises and outline to the patron what may happen if they refuse to comply and leave.In your response$$make sure to:Speak as if you are speaking to the patron $-$ answers provided outside of the roleplay will not be accepted;Clearly ask the patron to leave;Outline at least one consequence or action that may occur if they refuse to leave;Use the appropriate tone of voice and appear non$-$judgemental; andRefrain from saying or doing anything that would escalate or anger the patron$$Question $4$: Provide appropriate assistance to different customers when refusing serviceYou are working at a busy nightclub and have been monitoring a patron for the last hour. The patron has not ordered a single drink, but you have noticed significant changes in their behaviour since they first arrived at the venue.They have become increasingly agitated and jittery, bouncing around, and talking at a rapid pace. Another employee has mentioned that they have seen the patron enter the toilets several times since they have arrived at the venue. You start to think they could be affected by something other than alcohol, considering they have not ordered an alcoholic drink since they have arrived.Consider what may cause this type of behavior.Keep in mind you may not know if or what a patron is affected by but you must still respond to any signs of potential intoxication or drug use appropriately. Any decisions made about the state of a patron, refusal of service or assistance provided need to be supported by what you have observed, the reasonable belief you have formed and your duty of care.Part $1$The patron approaches the bar and asks for a vodka and soda. You notice that their pupils are dilated and they are grinding their teeth.Demonstrate how you would refuse service to this patron.In your response$$make sure to:Speak as if you are speaking to the patron $-$ answers provided outside of the roleplay will not be accepted;Correctly identify what the patron appears to be showing signs of and refuse service based on this;Clearly explain why they are being refused service $-$ In a situation where you believe a patron may be intoxicated or under the influence you need to be able to communicate this clearly to them. Vague references or terms are not acceptable; andNot be judgemental or accusatory $-$ you are just forming a reasonable belief...........$$Part $2$After being refused service the patron says they want to call it a night and go home.Demonstrate what assistance you would offer to this patron.In your response$$make sure to:Speak as if you are speaking to the patron $-$ answers provided outside of the roleplay will not be accepted;Offer appropriate assistance to the patron based on the signs their displaying; andConsider your duty of care to help the patron get home safely$.............$Part $3$Who could you seek assistance from within the venue to help you with this patron?In your response$$make sure to:Seek assistance from an appropriate person within the venue; andConsider who is an appropriate person to provide assistance for a patron displaying these signs....$$