Question #1 What is the effective capacity of the process per day (# of contracts)? 20 work days in a month Total Unit Load Typical Unit Load Shop - Pool Med - Pool On (hrs) combined/day (hrs) / day (50% Cap/month cap/month each) average/month Paralegal (4+6) = 10 5 (6*4*20)/4 = 120 80 96 Tax Lawyer 4 2 480 160 240 Senior Partner 2 1 160 160 160 Capacity 120 80 96 Therefore, the effective capacity is 4.8 contracts / day due to the capacity of the paralegals