Question $1$

When Volkswagen owners began to report problems with rear coil springs, Volkswagen at first ignored or rejected the claims. Eventually, the company evaluated the issue and issued a recall. Which of the four steps of the ethical decision$-$making framework was Volkswagen performing when it recalled several of its models?

Gather information and identify stakeholders

Choose a course of action

Brainstorm and evaluate alternatives

Identify Issues

Assess Risk