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Question 1: Where did you have tradeoffs and need to balance your decision-making to meet customer expectations? Question 2: Think about the nuts and bolts

Question 1: Where did you have tradeoffs and need to balance your decision-making to meet customer expectations?

Question 2: Think about the nuts and bolts of the simulation. What metric(s) does satisfying customer expectations influence?

Question 3: What is the relationship between the customer survey score and market share? Can you give some real-life examples of how companies get customer feedback and use it to improve their ability to meet customer expectations?

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