QUESTION 1 Which of the following is considered the study of Organizational Behavior? O A. What people think O B. What people perceive O C. What people do O D. All of the aboveQUESTION 2 All of the following describe organizational behavior challenges for managers except? O A. Developing cross-cultural sensitivity O B. Positive work-related attitudes O C. Social and political changes O D. CompetitionQUESTION 3 One's perception of self through an external locus of control can affect which of the following outcomes O A. Controlling their own fate O B. Generally having a higher overall job satisfaction O C. Perform at higher levels O D. Believing that others control their fateQUESTION 4 The way in which factors such as skills, abilities, personalities, perceptions, attitudes, values, and ethics differ from one individual to another is referred to as O A. Personality O B. Individual differences O C. Management O D. Locus of controlQUESTION 5 Expectancy theory states that people are motivated to behave in ways that produce desired combinations of outcomes. O A. variable O B. expected O C. procedural O D. similar O E. unlikelyQUESTION 6 The standards that a work group uses to evaluate the behavior of its members are called O A. task functions O B. work processes O C. norms of behavior O D. superordinate goalsQUESTION 7 theory focuses on the needs that drive intrinsic motivation, which is longer lasting and has a more positive impact on task performance than extrinsic motivation. O A. Need hierarchy O B. Acquired needs O C. Self-determination O D. Motivator-hygiene O E. Equity/justiceQUESTION 8 Which of the following factors impact group/team effectiveness and dynamics? O A. Diversity O B. Work Team Process O C. None of the above O D. A & BQUESTION 9 Of the following, is the most closely aligned with employees' perceptions of procedural justice. O A. job performance O B. absenteeism O C. stress O D. physical health problems O E. mental healthQUESTION 10 The skills a team leader requires includes: O A. flexibility, delegation, and collaboration. O B. communication, decisive decision making, and sensitivity. O C. communication, delegation, and decisive decision making. O D. sensitivity, flexibility, and communication.QUESTION 11 The goal of the job characteristics model is to O A apply scientific methods to job design O B. increase intrinsic motivation in jobs O C. increase extrinsic motivation in jobs O D. guide the goal-setting process O E. guide managers in applying job-swapping techniquesQUESTION 12 The situational approach to leadership could positively affect followers' behavior providing the leader understands O A. The maturity of the follower O B. The ability of the follower O C. The flexibility of a follower O D. A & BQUESTION 13 The process of constructing and adjusting an organization's structure to achieve its goals and competitive advantage is called O A. management adjustment O B. organizational hierarchy O C. organizational design O D. simple structureQUESTION 14 Two supervisors, Justin and Sean, are given instructions to trim their group size by two people. Justin's personality tends to favor people. He is generally more sensitive to people, and is a thoughtful supervisor. Sean is just the opposite. He is more concerned with group production, and considers people's feelings secondary to the work. Hence their approaches in trimming their teams are different. They can't see each other's point of view and leave the discussion thinking ill of each other. Which of the following types of conflict are Justin and Sean experiencing? O A. personality conflict O B. functional conflict C. intergroup conflict O D. cross-cultural conflict O E. programmed conflictQUESTION 15 Which of the following statements about conflict-handling styles is false? O A. Organizations can develop a particular conflict-handling style as a part of culture O B. Research has shown that particular conflict-handling styles are better for new product development O C. Conflict-handling style is related to emotional intelligence O D. Integrating is always the best style to use O E. No one style is best for every situationQUESTION 16 The foundation of any organizational culture is based on O A. policies and procedures. O B. corporate strategy. O C. values. O D. historical precedent.QUESTION 17 The biggest challenge associated with bringing about workplace innovations is to O A. develop shared physical facilities. O B. benchmark with other companies. O C. switch from a hierarchy to a team-based organization. O D. bring about cultural change.QUESTION 18 Which of the following causes is most likely to result in workplace conflict? O A. clear job roles O B. adequate management O C. differences in methods for doing work O D. personality similarities O E. similar responsibilitiesQUESTION 19 Which of the following elements must take place to change an organizational culture and climate? O A. Leaders should maximize formal and informal network distractions O B. Justification must be given for the change O C. Employees must unlearn ingrained beliefs and behaviors O D. All of the aboveQUESTION 20 The establishment of new attitudes, values, and behaviors as the new status quo is consistent with what stage in Lewin's change model? O A. Refreezing O B. Moving O C. Unfreezing O D. Change