QUESTION 1 Which of the following studies is a causal in nature? The researcher tries to find out: 1. a and c. 2. Explore how unemployment in Belgium is higher than in Germany. 3. Whether smoking is causing cancer. 4. The effect of reward system on productivity. 4 points QUESTION 2 A study in which data are gathered at more than one point in time is called 1. A longitudinal study. 2. A randomized study. 3. An experimental study. 4. A crosssectional study. 4 points QUESTION 3 For the following statement, mention if it is true or false and justify your answer: The manipulation of one or more independent variables is a characteristic of a descriptive research design a. T b. F For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac). Paragraph Arial 10pt P 0 WORDS POWERED BY TINY 3 points QUESTION 4 Criticize the following research done in a service industry as to the extent to which it meets the hallmarks of scientific investigation (i.e. purposiveness, rigor, testability, replicability, precision and confidence, objectivity, generalizability, and parsimony. Briefly explain how in the scenario below, each hallmark is applied or not in a clear and well focused answer, where I can see that you understood the meaning and application of the hallmark (no limit of lines, 2 points for each hallmark explained, based on the scenario above) The Friendly Telephone Company Customer complaints were mounting, and letters of complaint regarding the problems they experienced with the residential telephones lines were constantly pouring in at the Friendly Telephone Company. The company wanted to pinpoint the specific problems and take corrective action, and has no idea what's happening. Researchers were called in, and they built a research statement formed of an objective: to explore the problems that customers' perceive from the company. They spoke to a number of customers, noting down the nature of the specific problems they faced. Since the problem had to be attended very quickly, they developed a quick theoretical base and a conceptual framework with 13 variables /constructs, collected relevant detailed information from a sample of 100 customers, from all profiles, who were present in the database of the compay and accepted to answer the survey, and analyzed the data. The results are expected to be fairly accurate with at least an 85% chance of success in problem solving. The researchers will make recommendations to the company based on the results of data analysis. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac). Paragraph Arial 10pt P 0 WORDS POWERED BY TINY 16 points QUESTION 5 Which of the following parts does not belong to a theoretical framework? 1. The measurement of the used constructs of the model. 2. The hypotheses corresponding to the model. 3. A logical explanation of the relationships within a model. 4. A graphical representation of the model. 4 points QUESTION 6 For the following statement, mention if it is true or false and justify your answer: In an investigation on the relationship between customer satisfaction and loyalty among customers of a supermarket, the unit of analysis is the supermarket. a. T b. F For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac). Paragraph Arial 10pt P 0 WORDS POWERED BY TINY 3 points QUESTION 7 Copy of Retention of minority women at the workplace is becoming more and more difficult. 1)Not finding an influential mentor in the system who is willing to help them, 2)lack of an informal network with influential colleagues, 3)lack of role models result in dissatisfaction experienced at work and the minority women eventually decide to leave the organization. Of course, not all minority women quit the system. Only those who have the wherewithal (e.g. resources and self- confidence) to start their own business leave the organization. For this research: Read carefully this scenario and then answer each of the below questions: Present the problem statementrelated to the scenario above (maximum 4 lines) Explain if the problem statement, presented above, is oriented toward a basic or applied research. Justify your answer. (maximum 4 lines) c. Identify and label each variable in the scenario in terms of independent, dependent, moderating, and/mediating variables; and then draw the conceptual model on the paper given to you. d. Formulate 34hypotheses related to this theoretical framework (One null, 2 alternate directional, one alternate non-directional) . Should not be the same hypotheses. and Be Careful how to write it. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac). Paragraph Arial 10pt P 0 WORDS POWERED BY TINY 28 points QUESTION 8 All of the following are elements that describe descriptive research EXCEPT: 1. it is based on specification of the information needed. 2. data are collected in a structured fashion. 3. it is based on specific hypotheses. 4. it is based on data that is collected using small, non-representative samples. 5. it is based on a clear statement of the problem. 4 points QUESTION 9 For the following statement, mention if it is true or false and justify your answer: The unit of analysis for the study of the impact of culture on customers' service quality evaluation in Germany, USA and the UAE, is customers. a. True b. False For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac). Paragraph Arial 10pt P 0 WORDS POWERED BY TINY 3 points QUESTION 10 For the following statement, mention if it is true or false and justify your answer: A moderating variable influences the dependent- as well as the independent variable. a.T b.F For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac). Paragraph Arial 10pt P 0 WORDS POWERED BY TINY 3 points QUESTION 11 1. Scientific investigation is characterized by a good theoretical base and a sound methodological design. These characteristics are both related to the __ of the investigation. What must be filled on the line? 1. Precision and confidence. 2. Parsimony. 3. Objectivity. 4. Rigor. 4 points QUESTION 12 1. Research from Schlundt Bodien & Nelck da Silva Rosa (2004) shows that reading to children has a stronger effect on girls' interest than on boys. What kind of variable is gender in this case? 1. A dependent variable. 2. A mediating variable. 3. An independent variable. 4. A moderating variable. 4 points QUESTION 13 Simplicity in explaining the phenomena or problems that occur and in generating solutions for the problems, is always preferred to complex research frameworks. This related to: 1. Rigor. 2. Precision and confidence. 3. Objectivity. 4. Parsimony. 4 points QUESTION 14 1. Inductive research seeks to: 1. test theory 2. confirm theory 3. develop theory 4. classify theory 4 points QUESTION 15 For the following statement, mention if it is true or false and justify your answer: Applied research is not scientific in nature. a. T b. F For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac). Paragraph Arial 10pt P 0 WORDS POWERED BY TINY 3 points QUESTION 16 For the following statement, mention if it is true or false and justify your answer: An advantage of engaging in an external team to do the research project is that the team would require much less time to understand the structure, the philosophy and climate, and the functioning and work systems of the organization. a. T b. F For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac). Paragraph Arial 10pt P 0 WORDS POWERED BY TINY 3 points QUESTION 17 For the following statement, mention if it is true or false and justify your answer: A researcher who observed separate phenomena and on this basis attempts to arrive at general conclusions, works inductively. a. T b. F For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac). Paragraph Arial 10pt P 0 WORDS POWERED BY TINY 3 points QUESTION 18 For the following statement, mention if it is true or false and justify your answer: When little is known about the problem situation, it is desirable to begin with descriptive research. a. T b. F