Question 1

Workplace difficulties or issues include: (Circle all the correct answer/s)

a)unsafe equipment

b)injuries and illnesses

c)staff absenteeism

d)staff high turnover

e)unlawful behaviour of clients or staff

f)suspected abuse

g)improper use of information

h)inappropriate behaviour of clients or staff

i)cheating

j)bullying

k)dealing with non-payment of fees

Question 1

Workplace difficulties or issues include: (Circle all the correct answer/s)

a)unsafe equipment

b)injuries and illnesses

c)staff absenteeism

d)staff high turnover

e)unlawful behaviour of clients or staff

f)suspected abuse

g)improper use of information

h)inappropriate behaviour of clients or staff

i)cheating

j)bullying

k)dealing with non-payment of fees

Question 2

What can be the opportunities for networking with your internal and external customers? (Circle all the correct answer/s)

a)demonstrations

b)exhibitions

c)attend classes

d)industry information seminars

e)industry training

f)pre-launch activities

g)technical information briefings

i) trade shows

Question 3

Constructive feedback provided to team members means: (Circle all the correct answer/s)

a)including 'comments and queries'

b)complaints handling procedures

c)face to face interviews

d)email

e)letter

f)soliciting complaints

g)surveys of current staffs

h)surveys of lapsed staffs to determine reason/s for ceasing employment

i)telephone interviews

j)training staff to ask open questions about workplace issues

Question 4

How you would continually inform team members of changes in policy and workplace operations that may affect them? (Circle all the correct answer/s)

a)conducting informal meetings

b)coordinating surveys or questionnaires

c)writing a report

d)distributing newsletters or reports

e)exchanging informal dialogue with relevant personnel

f)participating in planned organisational activities

Question 5

Activities in your workplace of which your immediate manager needs to be informed include: (Circle all the correct answer/s)

a)archived, filed and historical background data

b)business financial reports

c)individual and team performance data

d)marketing and customer related data

e)planning and organisational documents including the outcomes of continuous improvement and quality assurance

f)policies and procedures

Question 6

Barriers to communication between you and your manager can include: (Circle all the correct answer/s)

a)acting on false assumptions and stereotypes

b)cultural differences not being addressed

c)lack of willingness to participate

d)educational differences not being addressed

e)inappropriate word choice

f)ineffective non-verbal communication

g)not listening actively

h)organisational factors

i) physical, personal, gender and age differences not being addressed

Question 7

Devise and apply a strategy to establish productive relationships with colleagues, you need to match the following options with the correct strategies.

a.Brainstorm the strategy.

b.Document the strategy.

c.Test/apply the strategy in the group.

d.Describe how you ensured that the devised strategy.

i.involves colleagues in the development of goals and objectives and as a sounding board;

ii.identified and used opportunities for colleagues to discuss work-related and personal issues when appropriate;

iii.offered feedback and advice in a positive manner and that all undertakings are met as agreed;

iv.informed colleagues about developments and changes that may affect them; and raised concerns over quality of work directly with the colleague.