Question $1$

Writing effective emails for Customer Service Representatives

Background: You are the Learning and Development manager for a leading telecommunications company in Canada. The company provides a range of services, including mobile and internet plans. The customer service department plays a crucial role in ensuring customer satisfaction and resolving issues efficiently. There has been a high rise of in$-$consistent email communication and decline in satisfaction rates from customers. The company$$s reputation is on the line and the training department needs to step up and deliver.

In the context of corporate training, you need to leverage Gagne's nine events of instruction to formulate a training program geared towards enhancing email writing proficiency for a cohort of $150$ employees within a corporate environment. Demonstrate a comprehensive integration of Gagne's events into the program, delineating the strategies, activities, and assessments planned for optimal learning outcomes and practical application of advanced email etiquette and communication skills.