Question 1

You are opening a small business of your choice in the Sydney CBD area. For this project you are required to provide procedures and systems that your business will utilise to provide and manage quality customer service.

Your Task:1. Provide an introduction of your business including the products and/or services your business will be offering.

2. For your business identify your internal and external customers and outline their needs from your business.

3. Develop procedures for how you will deliver products or services to your customers within agreed times and specifications

4. Develop procedures for how you will manage your teams performance to meet the business quality and delivery standards

5. Outline how you will monitor the progress of whether your business is meeting the service targets and standards.

6. Outline how you will obtain feedback from your customers and how you will measure customer satisfaction.

7. Outline which resources you will need to acquire and develop or provide quality customer service standards.

8. Develop a procedure for handling customer's complaints in your business and outline the process of recording complaints and sharing the information with your team.