Question 1:

You are the manager of a small retail store that sells eco-friendly home goods. The store has been in business for five years and has built up a loyal customer base. However, you have noticed a decline in sales over the past year and want to address the issue before it becomes a bigger problem. As you investigate, you discover that a new competitor has opened up a few blocks away, offering similar products at a lower price point. In addition, your store's marketing and social media presence is lacking comparedto the competitor's.

In the above context, complete the following tasks.

1. How do you encourage criticalthinking in your team to come up with innovative solutions to address challenges such as a decline in sales and increasedcompetition in the market?
2. What steps wouldyou take to foster a collaborative and supportive environment where team membersfeel comfortable sharing their ideas and opinions?

Question 2:

C 2 C Corporation is a medium-sized company that specializes in providing IT services to various clients across different industries. The company has been in operation for the past 10 years and has built a reputation for providing high-quality services to its clients. However, in recent years, the company has noticed a decline in customer satisfaction levels and reduced profitability. Upon further investigation, it was discovered that the company'semployees lacked criticalthinking skills, which affected the quality of

the services provided. The company has decided to implement a program to enhance the critical thinking skills of its employees and has hired you in a position of team leader to develop and implement the program.

Task I: Prepare a list of activities that you would do to createan environment for criticalthinking.

Task 2: Mention what concepts and approaches would be relevant to this context and why? Also write how you facilitate relevant learning opportunities in your team.

Task3: Prepare a set of questions (15-20) and prompts that encourages your team members to think critically and creatively.

Task 4: Demonstrate to your trainer how you assist in the development of critical thinking skills in others.

Additional submission materials:

• Written response templatethat outlines the steps involved in the critical thinkingprocess and evaluation criteria
• Video or audio recording of (i) your demonstration and (ii) the participant explainingtheir solution approachand evaluation criteria
• PPT and Video of PowerPoint presentation highlighting the key steps involved in their criticalthinking process.