Question 1:

You have been hired by UrTaxi - a taxi service company in Brisbane which drives customers home in drivers personal cars. Customers currently phone in to book a driver and pay cash on arrival. The current system is a simple spreadsheet with a basic AIS. UrTaxi have decided it was time to go online and they would like customers to register online and book and pay for their trips online. The CEO of the business would like to upgrade their accounting system and have hired you as a consultant, to develop/acquire the necessary systems. Current staff are wary of change and are do not seem too pleased about a new way of doing things. The CEO has warned you about this and has asked you to help with minimising user resistance.

As a consultant, which Systems Development Life Cycle stage/s would you refer to prior to acquiring a suitable accounting system for this new business?

Would the online nature of their business impact on your decision?

What would you do to help minimise user resistance?