Question 1:

You have been requested to come up with a plan to work together with your line managers to ensure that training and performance are monitored regularly and that any necessary intervention occurs on time. Please explain your plan for staff training and staff performance following each one of these points:

• Provide a brief staff training schedule for the following year outlining the training stage and time frame.
• Explain at least 1 staff performance monitoring method. What it is and how often.
• Explain how to coach and if necessary discipline underperforming staff.
• Explain how to terminate employees who fail to respond to coaching or disciplinary actions. Follow the Fair Work Ombudsman guidelines provided as an attachment to this assessment.
• Explain a dispute resolution process to be followed by your managers to be followed when there is conflict when employees.
• Explain at least one grievance procedure to be followed by your line managers when necessary.

Question 2:

After one year of implementation of your plan, you have decided to run a statistical analysis to review the results and report to your line managers. You have randomly selected 10 employees and analyse the increase or decrease of the following rates:

• Training success rate.
• Employee Performance rate
• Employee satisfaction rate.

The obtained results are based on actual performance reports and surveys. These are the final figures:

Employee	Training success	Employee Performance	Employee satisfaction
Employee 1	27%	27%	17%
Employee 2	14%	13%	42%
Employee 3	6%	48%	21%
Employee 4	48%	-10%	8%
Employee 5	45%	35%	-7%
Employee 6	35%	21%	22%
Employee 7	45%	1%	19%
Employee 8	32%	45%	24%
Employee 9	48%	33%	48%
Employee 10	47%	49%	29%

Calculate the average results for each variable and submit a formal email to report to your line managers about these results. Suggest improvements to all aspects of the plan to ensure success in the following year, and come up with new expected/goal performance rates for each variable.

Follow this template to submit your report and add it to your email:

Variable	Average results for this year	Recommendations for improvements	New expected results for the coming year

From:

To:

Subject:

Part B - Practical Case Study

Read the following case study and answer the questions that follow:

After graduating from APC, you have been hired as an HR manager for a reputable bank in Australia. The main policy of the bank requires that you focus on ensuring that all employees maintain their professional currency in their roles through regular vocational training. The bank accomplishes this goal through liaising with external training providers.

The bank is very well known for their high standards of quality and their excellent compliance in all areas. They want to make sure that all employees are always trained to the best possible standards, maintaining quality and compliance in their areas of responsibility.

The group of staff members that you are working with at the moment are:

Staff member	Professional area
Jacob Hank	Marketing and Communication
Anna Seir	Accounting
Carl Sheba	Human resource management

Your task is to put together a vocational training plan for these staff members that outlines the objectives and potential educational providers that could be used for this purpose, follow these tasks to finalize this project:

Question 1:

Initially, you are required to make a contract decision to determine the best way to deliver this training through an educational provider. To finalize this, you have suggested to your direct manager your former college APC. So, contact Australian Pacific College to obtain real information about the courses in the professional areas of your team. Include brochures, quotes and general information about their training services. All of these are to be attached to the submission of your assessment. Based on the information collected, come up with a training plan that includes a training schedule and a budget. Follow this table to finalize this contract:

TRAINING PLAN TO BE CONTRACTED THROUGH AUSTRALIAN PACIFIC COLLEGE

Professional Area	Vocational Training (Name of qualification)	Duration	Cost	Expected outcome of this training
Marketing and Communication
Accounting
Human resource management
Total Duration and Budget for training

Question 2:

Explain how you will monitor and make sure that the educational organisation you chose provides quality training in alignment with the compliance requirements of the bank.

Question 3:

Explain how you will negotiate remedial actions with the educational provider you chose, in case the training program is not provided as you expected.