Question 10 (0.25 points)

What are programs that help a database to be maintained by creating, editing, and deleting data, records, and files?

Question 10 options:

a)	access security
b)	a data dictionary
c)	a report generator
d)	DBMS utilities

Question 11 (0.25 points)

A computer-based information system that uses data recorded by a transaction processing system as input into programs that produce routine reports as output is a(n) ________ system.

Question 11 options:

a)	office automation
b)	executive support
c)	management information
d)	decision support

Question 12 (0.25 points)

Which of these is not a benefit of DBMSs?

Question 12 options:

a)	reduced data redundancy
b)	decreased security
c)	improved data integrity
d)	ease of data maintenance

Question 13 (0.25 points)

A _______________ is a computer that stores and provides access to a database.

Question 13 options:

a)	database server
b)	database router
c)	database modem
d)	database hub

Question 14 (0.25 points)

What is data integrity?

Question 14 options:

a)	Data integrity refers to the quality of the data.
b)	Data integrity refers to the user of the data.
c)	Data integrity refers to the source of the data.
d)	Data integrity refers to the accessibility of the data.

Question 15 (0.25 points)

_______________ allows users to manage, update, and retrieve data.

Question 15 options:

a)	Computer-aided design (CAD)
b)	Joint application development (JAD)
c)	Structured Query Language (SQL)
d)	Office information system (OIS)

Question 16 (0.25 points)

Which database model is best used for data warehouses and data mining?

Question 16 options:

A)	Hierarchical
B)	Relational
C)	Object-oriented
D)	Multidimensional

Question 17 (0.25 points)

True or false? A database system is typically much less complex than a file processing system containing a series of lists or even a spreadsheet, but it requires more memory for storage allocation.

Question 17 options:

	A) True
	B) False

Question 18 (0.25 points)

What is one advantage of using a relational database over a spreadsheet or flat file to store data?

Question 18 options:

A)	It allows for reduced complexity in the design and implementation.
B)	It enables reduced memory and storage allocation.
C)	It reduces data redundancy.
D)	It reduces risk of unauthorized access to the data.

Question 19 (0.25 points)

In terms of customer service issues, which of the following is the least likely reason for using a robust CRM?

Question 19 options:

A)	A CRM can provide a more rapid response to queries and concerns by forwarding the query to the right department.
B)	A CRM can enable members of pertinent departments to have access to all the relevant information, enabling them to answer queries and resolve problems quickly and easily.
C)	A CRM can provide a company's marketing department with information needed to identify and target new customers.
D)	A CRM can optimize the information shared among departments, resulting in better management of existing accounts.

Question 20 (0.25 points)

Which of the following would NOT be considered a primary application supported by CRM.

Question 20 options:

	Acquisition of new customers.
	Retention of current customers.
	Management of customers' accounts.
	Management of customer-to-customer relationships.