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Question 10 (0.25 points) What are programs that help a database to be maintained by creating, editing, and deleting data, records, and files? Question 10
Question 10 (0.25 points)
What are programs that help a database to be maintained by creating, editing, and deleting data, records, and files?
Question 10 options:
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a) | access security |
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b) | a data dictionary |
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c) | a report generator |
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d) | DBMS utilities |
Question 11 (0.25 points)
A computer-based information system that uses data recorded by a transaction processing system as input into programs that produce routine reports as output is a(n) ________ system.
Question 11 options:
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a) | office automation |
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b) | executive support |
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c) | management information |
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d) | decision support |
Question 12 (0.25 points)
Which of these is not a benefit of DBMSs?
Question 12 options:
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a) | reduced data redundancy |
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b) | decreased security |
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c) | improved data integrity |
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d) | ease of data maintenance |
Question 13 (0.25 points)
A _______________ is a computer that stores and provides access to a database.
Question 13 options:
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a) | database server |
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b) | database router |
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c) | database modem |
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d) | database hub |
Question 14 (0.25 points)
What is data integrity?
Question 14 options:
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a) | Data integrity refers to the quality of the data. |
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b) | Data integrity refers to the user of the data. |
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c) | Data integrity refers to the source of the data. |
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d) | Data integrity refers to the accessibility of the data. |
Question 15 (0.25 points)
_______________ allows users to manage, update, and retrieve data.
Question 15 options:
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a) | Computer-aided design (CAD) |
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b) | Joint application development (JAD) |
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c) | Structured Query Language (SQL) |
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d) | Office information system (OIS) |
Question 16 (0.25 points)
Which database model is best used for data warehouses and data mining?
Question 16 options:
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A) | Hierarchical |
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B) | Relational |
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C) | Object-oriented |
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D) | Multidimensional |
Question 17 (0.25 points)
True or false? A database system is typically much less complex than a file processing system containing a series of lists or even a spreadsheet, but it requires more memory for storage allocation.
Question 17 options:
A) True | |
B) False |
Question 18 (0.25 points)
What is one advantage of using a relational database over a spreadsheet or flat file to store data?
Question 18 options:
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A) | It allows for reduced complexity in the design and implementation. |
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B) | It enables reduced memory and storage allocation. |
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C) | It reduces data redundancy. |
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D) | It reduces risk of unauthorized access to the data. |
Question 19 (0.25 points)
In terms of customer service issues, which of the following is the least likely reason for using a robust CRM?
Question 19 options:
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A) | A CRM can provide a more rapid response to queries and concerns by forwarding the query to the right department. |
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B) | A CRM can enable members of pertinent departments to have access to all the relevant information, enabling them to answer queries and resolve problems quickly and easily. |
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C) | A CRM can provide a company's marketing department with information needed to identify and target new customers. |
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D) | A CRM can optimize the information shared among departments, resulting in better management of existing accounts. |
Question 20 (0.25 points)
Which of the following would NOT be considered a primary application supported by CRM.
Question 20 options:
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Acquisition of new customers.
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Retention of current customers.
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Management of customers' accounts.
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Management of customer-to-customer relationships.
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