Question 10 5 pts Dickinson uses a balanced Scorecard. One of the performance measures is the percentage of sales from repeat customers. This percentage was 40% in January and went to 45% in February. Which balanced Scorecard perspective does this fit into and would the change be considered good or bad for the company? O Financial per Customer periode Learning and growth pencere sood Customer perspective: bad Question 11 5 pts Which of the following is FALSE when considering whether to sell a product at the split off point or process it further? the product should be preocessed further if the incremental revenues of further processing exceed the incremental costs. The incremental costs of further processing are relevant. O Joint product costs prior to the split off point are not relevant. O Joint product costs prior to the split off point are relevant if they are allocated on the basis of sales revenue. Question 12 5 pts