Question 10 Across more than one Learning Outcome (30 marks) You are an insurance broker. Seo-Yun, one of your clients, telephone calls to ask for your advice regarding the following circumstances. SeoYun was planning to get married and had booked a wedding venue. After paying the deposit, Seo-Yun was sent the standard terms and conditions by email. There was no formal written agreement between Seo- Yun and the wedding venue. As part of her wedding arrangements Seo-Yun agreed to book travel to, and accommodation at, the wedding venue for her extended family. The accommodation arrangements with the wedding venue were made by telephone. Two months prior to the wedding, two members of the family decided not to attend. Seo-Yun had already booked rail tickets for the two family members and, separately, booked accommodation at the wedding venue for them. These separate bookings were non-refundable. The family members refused to pay for the train tickets and accommodation, when asked by Seo-Yun. Subsequently, Seo-Yun heard a rumour that the wedding venue is going to be shut down by the local environmental health ofcer and decided to cancel the wedding venue booking. Seo-Yun contacted the wedding venue and requested a refund of the deposit paid. The wedding venue stated that in accordance with its standard terms and conditions, Seo-Yun will need to pay in full. Seo-Yun stated that she was unaware of these terms and conditions at the time of booking. Seo-Yun was upset by the treatment she received by the wedding venue and posted several negative reviews on social media. The wedding venue contacted Seo-Yun stating that they have lost signicant business because of these reviews and are demanding compensation. (a) Explain, with justification, the legal implications of there being no written agreement with the wedding venue. (B) (b) Explain, with justification, the legal implications of Seo-Yun being unaware of the wedding venue's standard terms and conditions at the time of booking. Refer to one relevant case in support of your explanation. (1 U) (0) Discuss whether the family members have a legal obligation to pay for their train tickets and accommodation. (5) (d) Explain whether there is any legal liability in respect of the wedding venue's lost business caused by SeoYun's negative reviews on social media. (6)