QUESTION 10 is a human need and tendency to want to give something back when something is received QUESTION 11 What would you do if they say your offer is too expensive? Ask what is meant by "too expensive" Immediately lower your price Refuse business with them All of the above QUESTION 12 What is one of the tests for catching a liar? Ask them if they are lying to you. Test the consistency of their statements by asking a variety of questions, Be quiet and look the other way Leave the room then come back to see if they start telling the truth. h QUESTION 13 What are the 3 categories that classify the eventual concessions are ranked by key in terms of importance from high to low? must have Click Save and Submit to save and submit. Click Save All Answers to save all answers