Question 11 (1 point)

In today's uncertain world managers play an important role in ________.

Question 11 options:

	being visible to the public and the media
	liaising with customers in times of crisis
	identifying and responding to critical issues
	dealing with worker productivity

Question 12 (1 point)

Division managers and plant managers are most likely at which level of management?

Question 12 options:

	top
	first-line
	supervisor
	middle

Question 13 (1 point)

Managers who are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization are ________.

Question 13 options:

	first-line managers
	middle managers
	top managers
	division managers

Question 14 (1 point)

Manager's job is primarily about ________.

Question 14 options:

	helping the organization be profitable
	planning media promotions to keep the company visible
	helping employees do their work
	personal achievement

Question 15 (1 point)

The most important variable in employee productivity and loyalty to an organization is ________.

Question 15 options:

	competitive pay and benefits
	interesting work and opportunities for advancement
	the pride employees have about the reputation of the organization
	the quality relationship between employees and supervisors