Question 11 4 Points Which one of the following would be the best example of an objective for the learning and growth perspective of the Balanced Scorecard? Increase staff training on product development B Increase the operating profit percentage A customer satisfaction survey to assess customer satisfaction with a new product D Units produced per hour of manufacturing as recorded by the operations department Question 14 3 Points Which of the following would also be an appropriate reason for Pam to continue the project? . All businesses make a loss at some point, so Pam should just absorb the loss. B Pam may be asked back to future festivals which could yield more profit. C The festival organisers may have to cancel the festival if not enough tickets are sold