QUESTION 11 Crisis management plans generally cover maintaining business operations during a crisis and: isolating top managers from the process of dealing with the crisis. O holding first-line employees solely responsible for the crisis. O communicating with others about the situation and the company's response to the crisis. ensuring that the employees do not know about details of the crisis. 0 avoiding responsibility for the crisis in the media. QUESTION 12 Determining an organization's objectives and deciding how to accomplish them, a management function, is known as: nearshoring. O crowdsourcing. staffing. O factoring O planing