question 11

In this role of liaison, every manager must cultivate contacts outside his vertical chain of command to collect information useful for his organization.

Leader:

As a leader, every manager must motivate and encourage his employees. He must also try to reconcile their individual needs with the goals of the organization.

Figurehead:

In this role, every manager has to perform some duties of a ceremonial nature, such as greeting the touring dignitaries, attending the wedding of an employee, taking an important customer to lunch, and so on.

2. Informational Roles:

Disseminator:

In the role of a disseminator, the manager passes some of his privileged information directly to his subordinates who would otherwise have no access to it.

Monitor:

As monitor, the manager has to perpetually scan his environment for information, interrogate his liaison contacts and his subordinates, and receive unsolicited information, much of it as result of the network of personal contacts he has developed.

Spokesman:

In this role, the manager informs and satisfies various groups and people who influence his organization. Thus, he advises shareholders about financial performance, assures consumer groups that the organization is fulfilling its social responsibilities and satisfies government that the origination is abiding by the law.

3. Decisional Roles:

Disturbance Handler:

In this role, the manager has to work like a fire-fighter. He must seek solutions of various unanticipated problems - a strike may loom large a major customer may go bankrupt; a supplier may renege on his contract, and so on.

Entrepreneur:

In this role, the manager constantly looks out for new ideas and seeks to improve his unit by adapting it to changing conditions in the environment.

In addition, managers in any organization work with each other to establish the organization's long-range goals and to plan how to achieve them. They also work together to provide one another with the accurate information needed to perform tasks. Thus, managers act as channels of communication with the organization.

Negotiator:

The manager has to spend considerable time in negotiations. Thus, the chairman of a company may negotiate with the union leaders a new strike issue; the foreman may negotiate with the workers a grievance problem, and so on.

Resource Allocator:

In this role, the manager must divide work and delegate authority among his subordinates. He must decide who will get what.

Roles of Managers - Interpersonal Roles, Informational Roles and Decisional Roles

1. Interpersonal Role:

i. Figure Head Role:

a. Doing ceremonial duties like receiving visitors, attending the wedding of subordinates.

b. Signing documents.

c. Delivering speeches at social gatherings.

ii. Leadership Role:

Motivating subordinates and directing them towards goal accomplishment.

iii. Liaison Role:

a. Integrating organization internally and externally.

b. Integrating individuals with the organization vertically and horizontally.

c. Integrating the organization with its environment to assess the level of competition, magnitude of social change, impact of Government policies, and legislative enactment, etc.

2. Informational Role:

i. Monitoring Role:

Receiving from several sources to obtain thorough knowledge about environments influencing organization.

ii. Disseminator:

Transmitting information collected from different sources to other members of the organization.

iii. Spokesperson:

Representing organization to the outside world and explaining goals, policies decision, programmes and results of certain actions.

3. Decisional Role:

i. Entrepreneurs:

a. Whenever opportunities manifest, he initiates action for capitalizing it.

b. Absorbing changes or bringing in changes into the organization to capitalize opportunities identified through environmental scanning.

c. Conducting viability study, organizing strategy meeting with the project manager and R&D personnel.

ii. Trouble Shooter:

Intervening whenever unexpected events unfold like strike, grievances, cash flow shortage, accident, etc.

iii. Resource Allocator:

Deciding the priorities of organizational activities and allocating resources to those activities.

iv. Negotiator:

Representing an organization in negotiating deals within the organization and also with external agencies like suppliers' contractors, banks and the like.

1.

Tell_____ Me_____ About a Time______ You Demonstrated ____Leadership Skills_____.

2. What's____ a Time You Disagreed_____ With a Decision That____ Was Made at Work_____?

3. ______Tell M_____e About a Time You _____Made a______ Mistake.

4. Tell Me_____ About a Time ______You Failed_______.

5. _____Why Are____ You Leaving_____ Your Current _____Job_____?

6. ______Why _____Were You _____Fired_____?

7. _____Why ______Was There _____a Gap in Your____ _____Employment_______?

8. ______Can____ You Explain_____ Why You Changed___ Career Paths_____?

9. _____What's Your______ Current Salary_______?

10. _____What _______Do You Like____ Least About Your ______Job?