Question 1(1 point)

_____ contain information about the applicant's employment history, previous compensation, reasons for leaving his or her previous employment, education and training, and references.

Question 1 options:

Job preview forms

Job application forms

Job description forms

Job review forms

Performance review forms

Question 2(1 point)

The _____ identifies essential activities to be undertaken and is used to determine the qualifications of potential employees.

Question 2 options:

job description

job report

job analysis

job responsibilities

job training

Question 3(1 point)

Don makes the effort to walk through the store a half hour before it opens to chat with employees about life in general. What is Don practicing?

Question 3 options:

Autocratic leadership

Task performance behavior

Democratic leadership

Group maintenance behavior

Laissez faire leadership

Question 4(1 point)

Monica has been a manager for 3 years in a variety of departments throughout the store. Recently, the floor manager position became available, and Monica inquired about it only to learn a college recruit was awarded the position. This would be an example of what type of discrimination?

Question 4 options:

Disparate treatment

Desperate measures

Disparate impact

Minority impact

Random discrimination

Question 5(1 point)

Store managers control which of the following costs?

Question 5 options:

Royalty costs

Advertising on local radio

Brand sponsorship

Building rent

Special events

Question 6(1 point)

Belinda has been hired to sell in-line skates at a sports store. When she was hired, she was told she would undergo on-the-job training. What does this mean?

Question 6 options:

She will be assigned a job, given responsibilities, and coached by her supervisor.

She will have to attend training classes on her own time and at her own expense.

She will be assigned a job but given no responsibilities until she has gone through a self-study program.

She will be given responsibilities, held accountable for those responsibilities, and given no coaching.

She will be given no training at all.

Question 7(1 point)

Which of the following best describes an evaluation error made when a manager forms an overall opinion of an employee's performance then allows this opinion to influence the ratings of all other performance factors?

Question 7 options:

Halo effect

Attraction effect

Attribution error

Imaging memory

Recency control

Question 8(1 point)

Radcliff is a store manager for a discount chain. He decided to hire a new salesperson for the infants' department and has already developed a job description. What should Radcliff do next to secure an employee?

Question 8 options:

Conduct a behavioral interview.

Organize an adequate training program focusing on infants' assortments.

Develop a pool of applicants and screen them.

Select a qualified applicant.

Test applicants.

Question 9(1 point)

_____ is the process of determining the employees assigned to each area of the store during each hour.

Question 9 options:

Contingency planning

Labor scheduling

Spatial planning

Dirigisme scheduling

Enterprise architecture planning

Question 10(1 point)

Which of the following is true about references?

Question 10 options:

Reference checks are typically part of a new employee orientation.

References are used to provide insight about potential employees' ability to do the job.

References provide information about the employee's history and personal health.

Obtaining a reference is prohibited if it is not valid for employment.

Because people are more likely to be frank in conversation, managers should always talk to the references, rather than rely on written references.

Question 11(1 point)

Which of the following does NOT describes a democratic manager?

Question 11 options:

Seeks information from employees.

Shares power with employees.

Seeks opinions from employees.

Shares information with all employees.

Makes decisions and announces them to employees.