Question 11

The extent to which an employee identifies and is involved with a particular organization and wishes to maintain membership in that organization is known as

Question 11 options:

	organizational commitment
	organizational performance.
	job involvement
	job satisfaction
	job performance

Question 12

The human resources department at City Utility Corp is receiving ongoing reports of substance abuse, absenteeism, excessive socializing during work hours. The human resources department is reporting these destructive workplace behaviours as:

Question 12 options:

	counterproductive work behaviour.
	employee diversity
	continuance commitment
	normative commitment
	employee dissatisfaction.

Question 13

In order for Coron Entertainment to develop a competitive advantage with employee diversity they will need to develop effective, comprehensive workforce programs that include:

Question 13 options:

	teaching employees how a diverse workforce will be better able to serve customers
	teaching employees how to tolerate each other.
	individual rights seminars.
	telling people what they should and should not do.
	communications that describe employee differences.

Question 14

Sam was a very hard-working, ambitious and sincere employee who was also polite and cheerful in dealing with his co-workers. What type of values is Sam exhibiting according to Rokeach?

Question 14 options:

	terminal
	ethical
	insightful
	traditional
	instrumental

Question 15

SCENARIO 4-1You are a new employee with Pace Analytics. Your supervisor has explained your job to you and has indicated that you will have a great deal of control over your job once you develop your skills and prove yourself. He compliments your history of accepting responsibility and suggests that you are free to offer constructive criticism about the way your job is structured.

Refer to Scenario 4-1. Your supervisor seems to assume that your basic nature is

Question 15 options:

	Theory Y and Z combined.
	Theory X.
	based on Herzberg's motivation-hygiene theory
	Theory Z
	Theory Y.

Question 16

Refer to Scenario 4-1. As a Theory Y manager, your supervisor can be expected to perform all of the following EXCEPT

Question 16 options:

	assume that you will be internally motivated.
	assume that you want to do your job.
	support your efforts to self-direct.
	allow you freedom to do your job as you believe it should be done.
	monitor your work closely for signs that you are "slacking off.

Question 17

The theory which asserts that motivation depends upon the strength of a tendency to act in a certain way, which in turn depends on the strength of an expectation that the act will be followed by a given outcome and on the attractiveness of that outcome to the individual, is called

Question 17 options:

	McClelland's three needs theory
	Maslow's hierarchy of needs
	Herzberg's dual-factor theory
	Vroom's expectancy theory.
	Alderfer's ERG theory.

Question 18

Nicole is abrasive, but she is the boss and employees know she works hard and has earned her management position. When she asks you to do something, you agree to do it because "she's the boss." What type of power does Nicole possess?

Question 18 options:

	reward
	legitimate
	expert
	coercive
	referent

Question 19

Terry is known to provoke arguments, and while some people don't like her for that reason, most would admit that her confrontational style improves the performance of the group. This is an example of

Question 19 options:

	dysfunctional conflict
	destructive conflict.
	functional conflict.
	negotiation conflict
	forcing conflict

Question 20

Stephen's experience in labour-management relations is that one of the groups always seems to win at the expense of the other. This is known as

Question 20 options:

	integrative bargaining
	groupthink
	the bargaining zone
	distributive bargaining
	collective bargaining.