Question 11 Zero Defects as related to hotel guest services is defined as: O employees do not forget any of their job tasks O there are no errors during the hotel check in process there are no guest related complaints the delivery order for kitchen food supplies was accurate\fQuestion 37 2 pts A guest's perception of the relationship between what was paid for a hospitality product or service relative to what was received for the payment is called value. service. O quality. O moment of truth. Question 38 2 ptsQuestion 24 2 pts Which financial tool would help a GM determine the best time to temporarily close a large number of guest rooms for renovation? O Audit Budget Revenue forecast O Statement of cash flows Question 25 2 ptsQuestion 39 The General Manager is responsible for: O property management O community relations O investor relations O all of the aboveQuestion 34 How is "market share" typically determined in the lodging industry? By the number of hotels in the market By the number of guest rooms sold By the number of guest rooms available for sale By the percentage of dollars spent Question 35Question 7 AR is the abbreviation for Allowable Revenue O True O False Question 8Question 41 What is the term for the condition when the number of hotel rooms (and hotels) in a community such as Miami Beach exceeds the rooms demand by travelers? O Length of Stay O In Demand O Overbuilt O Market segment Question 42 What is the formula used to calculate business profits?D Question 46 3 pts From the Sample Hotel Statement of Income for January XX answer the following questions. The hotel has 250 rooms. In January the hotel had a 70% occupancy rate. How many rooms were occupied in January? In the month of January, what is the food and beverage revenue for each occupied room? Figure 6.10 Sample Hotel Statement of Income Statement of Income January 20xx Revenue Rooms $1,200,000 Food and Beverage 840,000 Other Operational Departments 51,000 Miscellaneous Revenue 91,500 Total Revenue 2,182,500 Expenses Rooms 247,200 Food and Beverage 456, 750 Other Operational Departments 25,600 Administrative and General 113,100 Information and Telecommunication 29, 700 Systems Sales and Marketing 148,600D Question 48 3 pts From the Sample Hotel Statement of Income for January XX answer the following questions. The hotel has 250 rooms. In January the hotel had a 70% occupancy rate. How many rooms were occupied in the month of January? Figure 6.10 Sample Hotel Statement of January 20xx Income Statement of Income Revenue Rooms $1,200,000 Food and Beverage 840,000 Other Operational Departments 51,000 Miscellaneous Revenue 91,500 Total Revenue 2,182,500 Expenses Rooms 247,200 Food and Beverage 456, 750 Other Operational Departments 25,600 Administrative and General 113,100 Information and Telecommunication 29,700 Systems Sales and Marketing 148,600 Property Operations and Maintenance 99 , 750Question 34 How is "market share" typically determined in the lodging industry? O By the number of hotels in the market O By the number of guest rooms sold O By the number of guest rooms available for sale By the percentage of dollars spent Question 35300 Question 27 2 pts Typically, a hotel's highest financial contribution will be achieved when reservations are booked O on the GDS. O by a travel agent O by a third-party Web site on the hotel's own website. Question 28 2 pts ccupancy % (RATE)?Information and Telecomm 29,700 Systems Sales and Marketing 148,600 Property Operations and Maintenance 99,750 Utilities 89,250 Q.47 cont. Management Fees 300,000 Nonoperating expenses 22,000 Interest Expense 85,000 Depreciation and Amortization 108,250 Loss or (Gain) on the Disposition of 500 Assets Total Expenses 1,725,700 Income Before Income Taxes 456,800 Income Taxes Current 98,525 Deferred 15,400 Total Income Taxes 113,925 Net Income 342,875Information and Telecommunication 29,700 Systems Sales and Marketing 148,600 Property Operations and Maintenance 99 , 750 Utilities 89,250 Q48 can't. Management Fees 300,000 Nonoperating expenses 22,000 Interest Expense 85,000 Depreciation and Amortization 108,250 Loss or (Gain) on the Disposition of 500 Assets Total Expenses 1,725,700 Income Before Income Taxes 456,800 Income Taxes Current 98,525 Deferred 15,400 Total Income Taxes 113,925 Net Income 342,875D Question 47 3 pts From the Sample Hotel Statement of Income for January XX answer the following questions. January has 31 days in the month. What is the average food & beverage revenue per day? Figure 6.10 Sample Hotel Statement of Income Statement of Income January 20xx Revenue Rooms $1,200,000 Food and Beverage 840,000 Other Operational Departments 51,000 Miscellaneous Revenue 91,500 Total Revenue 2,182,500 Expenses Rooms 247,200 Food and Beverage 456, 750 Other Operational Departments 25,600 Administrative and General 113,100 Information and Telecommunication 29,700 Systems Sales and Marketing 148,600 Property Operations and Maintenance 99,750Sales and Marketing 148,600 Property Operations and Maintenance 99,750 2.46 cont. Utilities 89,250 Management Fees 300,000 Nonoperating expenses 22,000 Interest Expense 85,000 Depreciation and Amortization 108,250 Loss or (Gain) on the Disposition of 500 Assets Total Expenses 1,725,700 Income Before Income Taxes 456,800 Income Taxes Current 98,525 Deferred 15,400 Total Income Taxes 113,925 Net Income 342,875Question 45 Which is a revenue center in a hotel? Human resources department O Security department O Front office department O Accounting department Question 46