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Question 12 (1 point) Listen are methods that customers use to communicate with you. These include email, phone, live agent, or using social media. O

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Question 12 (1 point) Listen are methods that customers use to communicate with you. These include email, phone, live agent, or using social media. O surveys O cases channels licenses Question 13 (1 point) Listen How does the workload arrive in inbound contact centers

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