Question 12 (1 point)

Maslow's Hierarchy of Needs (Scenario)

Joe supervises several employees, and they exhibit a wide range of behaviours. He has just returned from a conference on worker motivation where he was introduced to Maslow's hierarchy of needs. Joe hopes to use this theory to gain a better understanding of his subordinates' behaviour. First there is Julie, who was hired only a week ago. She is currently preoccupied with finding a place to live and locating the nearest grocery stores and emergency services. Joe is hoping she will get these things sorted out soon so she can focus more clearly on her work. Then there is Jamie. When Joe asked her to work late next month, she agreed to as long as there was a security guard to escort her across the company grounds to the underground parking lot. Joe gladly made the arrangements with the security department. Also, there is Jason, who recently complained that his work was not challenging enough. He said he was not growing or using his full potential in his current job. Next there is Jessicathe "social butterfly"who was constantly flitting from one work station to another, chatting with other employees. Not only did she have difficulty getting her own work done, but she also slowed down the work pace of everyone else! Finally, there is Larry, who seems to continually need attention and recognition. When Larry accomplished a goal, he wanted everyone in the department to know about his success. Quite an interesting mix of employees, thought Joe.

Julie is currently trying to satisfy her ________ needs.

Question 12 options:

	social
	esteem
	safety
	physiological

Question 13 (1 point)

Application of Early Theories of Motivation (Scenario)

Weston has two very different first-line supervisors who report directly to him. Aaron really "cracks the whip" at his employees and firmly believes in strict controls and punishment for those who do not meet company expectations. Zach, on the other hand, has very few controls and believes that as long as people know what their objectives are, they will exercise self-control and self-direction. Aaron has been trying to use working conditions to increase the level of productivity in his department. When workers complained about unsafe working conditions, Aaron supplied them with protective gear and implemented new safety procedures. However, despite the improved working conditions, employees were still not motivated. Zach, on the other hand, had chosen to delegate responsibility and offer workers opportunities for growth. These efforts appeared to be much more successful at improving productivity.

According to McGregor, Aaron's leadership style reflects a ________ perspective.

Question 13 options:

	democratic
	Theory X
	Theory Y
	supportive

Question 14 (1 point)

The three key elements in the definition of motivation are ________,.

Question 14 options:

	effort, expectancy, and rewards
	working conditions, recognition, and rewards
	intensity, direction, and persistence
	ability, goals, and effort

Question 15 (1 point)

Application of Early Theories of Motivation (Scenario)

Weston has two very different first-line supervisors who report directly to him. Aaron really "cracks the whip" at his employees and firmly believes in strict controls and punishment for those who do not meet company expectations. Zach, on the other hand, has very few controls and believes that as long as people know what their objectives are, they will exercise self-control and self-direction. Aaron has been trying to use working conditions to increase the level of productivity in his department. When workers complained about unsafe working conditions, Aaron supplied them with protective gear and implemented new safety procedures. However, despite the improved working conditions, employees were still not motivated. Zach, on the other hand, had chosen to delegate responsibility and offer workers opportunities for growth. These efforts appeared to be much more successful at improving productivity.

According to McGregor, Zach's leadership style reflects a ________ perspective.

Question 15 options:

	Theory Y
	Theory X
	production-oriented
	three-factor theory