Question 13 (1 point) Mason is preparing for a phone interview. If it goes well, he will be granted a second interview, after which hiring decisions will be made. What is the best way for Mason to prepare for his phone screening? Question 13 options: Rest his voice until the scheduled interview. Sit alone in a quiet room without distractions like food, beverages, or computers. Dress comfortably so he can focus all his energy on proper conversation. Make notes about the company and position and have them readily available during the call. Question 14 (1 point) As team leader, Darcy stresses collaboration and team member support. Unfortunately, she seems to favor a few employees and certain points of view, which makes the office feel politically charged. Over time, Darcy notices that some members clearly are not as engaged as they once were. When she investigates, she learns that some employees think others do not listen to their ideas. Not only do they feel left out, but they also stay silent to keep up the appearances of workplace harmony. Darcy's team has reached which level of the pyramid of progressive team dysfunctions? Question 14 options: lnattention to results Lack of commitment Absence of trust Avoidance of accountability Question 15 (1 point) You have always been described as introverted and thoughtful. You are working with Vince, a new employee who is loud and brash. He tends to speak without thinking and seems to apologize, a great deal. When your supervisor asks you to help train Vince, you are unhappy. What is the best way to proceed? Question 15 options: Tell your supervisor that you and Vince have a value conflict. Ask her to assign a different trainer. Be transparent about your personality clash with Vince, so that the entire work team can be ready to diffuse any problematic issues. Invite Vince to lunch to get to know him better. Fully explore personal or work-related commonalities. Remind your supervisor that you have been asked to train others recently. Ask her to assign a different trainer to avoid a potential task conflict with coworkers. Question 16 (1 point) You work at a customer service desk at a local retailer. A customer approaches, drops a blender on the counter, and says, "This product is @$#I!" You respond, IICan you say that in a different way, so I can understand what's going on?II The customer barks, "This product doesn't work. My last blender was so much better!'I As you begin to enter information into the system, you smile and say, "What I hear you saying is that you didn't like this product very much. Can you give me some specific examples for our return records?" During this interaction, you used which of the following "Rs"? Question 16 options: Reframe, then rebalance, then request Restate, then reorgani e, then reVISIt Restate, then rephrase, then request Rephrase, then reframe, then rebalance