Question 13 (1 point) What is moral hazard? When the agent can take advantage of the principal. When the customer knows more than the seller about the customer's situation. Where insurance customer knows less than the seller about the seller and its products. The tendency of individuals to alter their behaviour because of insurance. Question 14 (1 point) According to E&Y's Insurance Outlook 2020, the key themes and top priorities for insurers in 2020 include: Digitize distribution Win the war on talent Master emerging and disruptive technology Achieve operational excellence and cost efficiency All of the above A, B, and C only None of the above