QUESTION 13 The roof of the House of Quality is used to: a determine the expectations of a company's customers. O .note the association between customer expectations and service elements. C. display the service elements that management can adjust to satisfy customer expectations. d. note the strength of correlation between pairs of the company's service elements. e measure the importance of a customer's assessment of the service element. QUESTION 15 If a process is deemed to be functioning properly when it is in fact out of control, which of the following is true? a. A Type 1 error has occurred which is the producer's risk. OD. A Type Il error has occurred which is the producer's risk. OC. A Type l error has occurred which is the consumer's risk. Od. A Type Il error has occurred which is the consumer's risk. oe. None of the above