Question 14 (1 point) The owner of the process you are planning to improve is new to the organization and Six Sigma in general. A great way to educate the process owner would be to proceed with the project prior to any Six Sigma training. O True False Question 15 (1 point) Which of the following are tips for active listening? O a) show that you want to listen O b) stop talking O c) think about what to say next O d) ask questions O e) a, b, and d Of) all the above Question 16 (1 point) The engineering department wastes a great deal of time in data retrieval. This is an illustration of knowing record management is important but overlooking it in practical application. O True False Question 17 (0.5 points) Typically there is no need to craft operational definitions to express customer requirements in clear and objective terms. O True O False