Question 14 After you have counselled an employee, how do they know whether they have met performance expectations and when it occurred? Net changed since last O a. They are told in their annual performance appraisal. atta Tijt O b. They no longer receive corrective feedback, so then they know there is nothing left to improve upon. Marked out of 1.00 O c. You continue to give regular, corrective feedback and meet at a designated date to review progress against performance goals p Flay question d. They don't receive formal notice of performance counselling, so therefore they must be doing everything right now. Save Clear my choice Question 15 What should an employee do if they are unhappy with how their performance has been managed and they feel they have been unfairly treated? Net changed since last Da. Leave their job and look for something they are more suited to. attempt O b. Complain to colleagues, so they have support from others. Marked out of 1.00 O c. Refer to the company's grievance procedure for direction. P Flay question O d. Refer to the company's code of conduct policy for direction. Save Clear my choice Question 16 Which statement about performance appraisals is NOT true? Not changed since last O a. Appraisals can help with HR strategy, such as planning, training needs identification and HR systems evaluation. attempt O b. Appraisals are difficult and time-consuming to administer and are of minimal value to performance management. Marked out of 1.00 O c. Appraisals are not just about measuring current performance, but career development and planning Flay question O d. Appraisals can help with administrat cisions such as remuneration, retention and termination decisions. Save Clear my choice Question 17 Collecting performance data from a variety of sources is known as what type of performance management approach? Net changed since last O a. Critical incidents. atte Tigt O b. Forced distribution. Marked out of 1.00 c. 360 degree feedback. Flay question O d. BARS Save Clear my choice Question 18 How can you help to ensure a performance appraisal is conducted fairly? Net changed since last O a. Keep a diary of the employee's work performance in the three months leading up to the appraisal. attempt O b. All of these answers help ensure the appraisal is conducted fairly. Marked out of 1.00 c. Always use a forced distribution system as this forces you to address rating bias. Play question O d. Collect data and performance examples to support assessment and check for rating bias. Clear my choiceQuestion 19 Claire has known Antonia for five years and really likes her as a friend and employee. Claire always gives Antonia excellent results on her performance appraisal. What rating bias could affect Claire's judgement? Net changed since last O a. Relationship effect. O b. Stereotyping. Marked out of c. Recency effects. 1.00 ip Flay question O d. Attributions error. Save Clear my choice Question 20 What is the purpose of a follow-up action plan? Net changed since last O a. It lists suggestions for improvement or concerns the employee may have about their job role and how they are going to resolve them. O b. It creates a plan for current and future training needs for the employee and those who provide support or supervision. Marked out of 1.00 O c. It outlines the actions the employee, their managers and employer are going to take to help achieve performance goals. IP Flag question O d. It details the employee's short and long term career aspirations and plans how these will be met. Save Clear my choice Question 21 Why is it important to keep a written record of performance appraisals? Not changed since last 0 a. To follow up on action plans developed. attempt O b. All of these answers are important reasons. Marked out of 1.00 O c. The workplace and the employee have a formal record and proof of the appraisal and action plans agreed upon. P Flay question O d. For future decisions regarding promotion and remuneration and potentially to prove legal compliance Save Clear my choice\fQuestion 4 What does monitoring performance on an ongoing basis involve? Net changed since last O a. Setting performance expectations, providing 360 degree feedback and conducting an annual performance appraisal. atte Tint O b. Setting performance expectations, assessing and comparing actual performance against standards and correcting performance. Marked out of 1.00 O c. Hiring the right staff, training them according to policy and standards expected and providing ongoing feedback. P Flag question @ d. Providing ongoing feedback using the hot stove rule and correcting performance deviations as they occur. Save Clear my choice Question 5 You observe an employee handling a difficult customer, thought they did a pretty good job and you told them so as soon as they were finished with the customer. Is anything missing from this? Net changed since last O a. Yes. The feedback also needs to be specific and constructive. What did the employee do well and how can they improve? attempt O b. No. The feedback was positive, which is most important in building morale and motivation. Marked out of 1.00 O c. Yes. The employee did not have a chance to give feedback to you. P Flag question @ d. No. Feedback needs to be timely, so as long as you gave feedback as soon as possible, that is what matters most. Save Clear my choice Question 6 Other than regular feedback, how can you provide guidance and support to employees? Net changed since last O a. Ensure staff have adequate resources such as equipment, materials and time. . Hold forums such as meetings to discuss, evaluate and resolve problems and work challenges. Marked out of O c. Provide coaching and training opportunities and information on how to access these opportunities. Flay question O d. All of these options can help provide guidance and support. Save Clear my choice Question 7 How do you determine if an employee requires further coaching and feedback? Not changed since last O a. Apply the demonstration approach to coaching. b. Look for non-verbal cues such as frowning. having closed body language or poor communication skills. Marked out of 1.00 O c. Conduct a performance appraisal. P Flag question O d. Check understanding, get them to demonstrate skills and use Q&.A sessions. Save Clear my choice Question 8 Which statement about reward systems is NOT correct? Net changed since last O a. Rewards can be intrinsic and extrinsic. attempt . Financial rewards are rewards most desired by employees. Marked out of .00 O c. Social activities such as celebrating special events, staff sporting clubs and having refreshments after meetings can also be considered a reward. P Flay question O d. Rewards can be individual and team-based