QUESTION 14 Through the grapevine, John heard that there was going to be a major layoff, and started passing the news around. The supervisor heard the rumor and needed to set it straight immediately. What should he do? O Text everyone that the rumor is not true O Email John to let him know the rumor was unfounded O Call all employees to a meeting to lecture them about the damage of gossip O Send a memo explaining the changes that are imminent 4 QUESTION 15 Which of the following is FALSE about business proposals? O Each assertion in your business proposal requires substantiation O By association, if your organization is credible the product or service is often thought to be more credible O Ethos refers to enthusiasm, pathos to credibility, and logos to reason O In making claims about your product, you have to show why the claims you make are true and support your central assertion that your product is right for this client QUESTION 16 QUESTION 16 Which of the following is NOT a tip for writing effective business memos? Always consider the audience and their needs when preparing a memo The subject is normally declared in the subject line and should be clear and concise Memos are always direct Memos should have a subjective tone 4 QUESTION 17 Hank reads his emails and responds promptly always selecting "Reply All." What is the problem here? O Hank responds too quickly without giving his message much thought Hank should use "Reply All" sparingly and not always respond to everyone who received the initial email O The recipients of Hank's emails should block his communications O There is not a problem here. Hank understands email etiquette QUESTION 18 Which of the following is normally used for communicating policies, procedures, or related official business within an organization? O Letter O Statement O Memo O Report QUESTION 19 What is contained in the "header" in a memo?. O The subject of the message An introduction, a body, and a conclusion The date, subject, sender, and recipients O Enclosures