QUESTION 17

List the four major organizational components that build and drive an organizations culture.

QUESTION 20

List the five quality measurement roadblocks and provide a brief explanation as to why each one poses a challenge

QUESTION 32

Was there a time when measuring performance was not a central focus within the healthcare industry?

	A.	It has only been since 2000 that politicians and the public have been pushing for more healthcare data.
	B.	Most countries today are not focusing on the measurement of healthcare performance.
	C.	No. Measurement has always been a central aspect of the healthcare industry.
	D.	Prior to the early 1980s, measurement was not a central topic of concern within the healthcare industry.

QUESTION 33

A major challenge in building a measurement system is:

	A.	Getting people to move out of conceptland and into measurementland.
	B.	Establishing targets and goals for the organization.
	C.	Hiring skilled statisticians.
	D.	Moving the management team to think beyond financial measures.
	E.	Collecting historical data to document trends.

QUESTION 34

What are the two major categories of sampling designs?

	A.	Computer-based sampling
	B.	Non-probability sampling
	C.	Replacement sampling
	D.	Iterative sampling
	E.	Probability sampling
	F.	Statistical sampling

QUESTION 35

The three primary drivers of improvement are (select three):

	A.	Ideas
	B.	Execution skills
	C.	Financial strength of the organization
	D.	Management skills
	E.	Will
	F.	Leadership vision

QUESTION 36

Identify the four components of Demings System of Profound Knowledge (select four).

	A.	Setting targets
	B.	Understanding variation
	C.	Developing marketing plans
	D.	Theory of knowledge
	E.	Human behavior
	F.	Appreciation of a system
	G.	Managing to a budget

QUESTION 37

Instead of asking patients, What is the matter with you? we should be asking them What matters to you?

True

False

QUESTION 38

Shewhart charts are more sensitive than run charts because they: (mark all that apply)

	A.	Have the mean as the centerline of the chart instead of the median
	B.	Are based on tests of significance and p-values
	C.	Use the standard deviation to determine variability
	D.	Have upper and lower control limits
	E.	Always provide a target

QUESTION 39

When you have two data points, it is very likely that:

	A.	One will be different from the other.
	B.	A regression line can be plotted.
	C.	We can decide if we are getting better or worse.
	D.	A p-value can be created to see if the results are significant.
	E.	We do not need to collect more data.

QUESTION 40

Select the three types of measures that constitute a family of measures.

	A.	Financial measures
	B.	Target measures
	C.	Outcome measures
	D.	Serial measures
	E.	Process measures
	F.	Balancing measures

QUESTION 42

If you detect special causes in your data, you should (select all that apply): True.

	A.	Investigate the origin of the special cause(s)
	B.	Determine why they occur
	C.	Develop a rationale as to why the special cause is not significant
	D.	Make immediate improvements in the process.
	E.	Take steps to eliminate the special causes

QUESTION 43

When people deny the data (i.e., the data do not fit my view of reality) they are usually driven to do this because (select the best answer):

	A.	They have measured the wrong thing
	B.	They do not have sufficient staff, budget or computers to achieve the desired result
	C.	The data were incorrectly collected
	D.	The operational definitions are inconsistent
	E.	Internal and external targets and goals are not linked to the capability of the process being measured

QUESTION 44

Select the three key developments that have emerged over the past fifteen years that have had a profound impact on moving healthcare measurement and data collection in a new direction.

	A.	The increasing involvement of patients and families in making care decisions
	B.	Doctor concerns that they are being blamed for poor outcomes
	C.	The shortages of nurses
	D.	An increased use of quality improvement concepts, tools and methods
	E.	The growing demand for transparency
	F.	The rising cost of healthcare services

QUESTION 45

What are the dominant modifiers associated with the word quality that define the components of the quality funnel?

	A.	Discovery
	B.	Assurance
	C.	All of the above
	D.	Driven
	E.	Delivery
	F.	Control
	G.	Improvement

QUESTION 46

The primary reason for using data should be to:

	A.	Justify an increase in your departments budget.
	B.	Make your boss happy with your performance.
	C.	Rate and rank the performance of your services and staff.
	D.	Help your organization win a quality award.
	E.	Predict where you will be going in the future.

QUESTION 47

The two types of studies that Dr. Deming outlined include (select two):

	A.	Enumerative studies
	B.	Statistical studies
	C.	Quantitative studies
	D.	Qualitative studies
	E.	Analytic studies
	F.	Probability studies

QUESTION 48

Information is defined as data which have been:

	A.	Evaluated by deductive and indictive thinking
	B.	Processed in a formal manner
	C.	Used to make informed decisions
	D.	All of the above
	E.	None of the above
	F.	Evaluated in an intelligent (rather than statistical) way

QUESTION 49

At what reading level should survey questions be geared towards?

	A.	College freshmen and sophomore
	B.	6th or 7th grade
	C.	10th grade
	D.	12th grade
	E.	Graduate school

QUESTION 50

The roadmap for the quality measurement journey has contains how many milestone markers?

	A.	4
	B.	5
	C.	7
	D.	6
	E.	8